Privacy Policy

1. Introduction

At TutorXcel, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, store, and protect personal data in compliance with the Privacy Act 2020 (New Zealand).

2. Information We Collect

We may collect the following personal information from students, parents, and tutors:

  • Contact Information: Name, phone number, email address, and home address.

  • Student Information: Year level, subjects, learning preferences, and progress records.

  • Payment Information: Bank details or payment transaction records.

  • Digital Data: IP address, website analytics, and cookies (if applicable for online interactions).

  • Emergency Contact Details: Provided by parents/guardians for student safety.

3. How We Use Your Information

TutorXcel collects personal information to:

  • Provide personalized tutoring services.

  • Process payments and bookings.

  • Communicate with students, parents, and tutors regarding services.

  • Monitor student progress and provide feedback.

  • Improve our website and user experience.

  • Comply with legal obligations under New Zealand law.

4. Data Storage & Security

  • We take reasonable steps to protect personal data from unauthorized access, loss, misuse or disclosure.

  • Personal data is stored securely in password-protected systems and encrypted databases.

  • Only authorized TutorXcel staff have access to student and tutor information.

5. Sharing Your Information

We do not sell or rent personal data. However, we may share information with:

  • Tutors to provide educational services (limited to relevant details).

  • Payment processors to handle transactions securely.

  • Government agencies if required by law (e.g., under child protection laws).

  • Legal authorities in case of safety concerns for students.

6. Parental Consent & Student Rights

  • Students under 18 require parental/guardian consent for tutoring services and data collection.

  • Under the Privacy Act 2020, individuals have the right to:

  • Request access to their personal data.

  • Correct any inaccurate information.

  • Withdraw consent for certain uses of their data.

7. Online Safety & Cookies

  • Our website may use cookies to enhance user experience. Users can manage cookie settings in their browser.

  • We comply with the Unsolicited Electronic Messages Act 2007, ensuring fair electronic communication.

8. Retention & Disposal of Data

  • Personal information is retained only for as long as necessary to provide services.

  • When no longer required, data is securely deleted or anonymized.

9. Complaints & Contact Information

  • If you have concerns about data privacy, please contact us at icstevenson@gmail.com

  • If you believe we have breached the Privacy Act 2020, you may contact the Office of the Privacy Commissioner New Zealand at www.privacy.org.nz.

We may update this Privacy Policy from time to time. Continued use of our services indicates acceptance of any changes.